Returns & Exchanges Policy – nataliagrond.com
Last Updated: [Date]
1. Return Eligibility
You may return most items within 30 days of delivery if:
✔ Unworn, unwashed, with tags attached
✔ Original packaging included
✖ Final sale items (marked “non-returnable”) excluded
2. How to Return
- Request authorization at nataliagrond.com/returns
- Pack items securely (use original packaging)
- Ship with tracking (return shipping fees apply)
3. Refunds
- Processed within 5 business days of receipt
- Credited to original payment method
- Original shipping costs non-refundable
4. Exchanges
For size/color changes:
- Return original item
- Place new order at nataliagrond.com
5. Damaged/Defective Items
Contact us within 48 hours via:
- Your account dashboard
- Our Help Center at nataliagrond.com/contact
We’ll provide a free return label and replace/refund your item.
6. International Returns
• Customer covers return shipping & customs fees
• Processing may take 10-15 business days
7. Holiday Policy
Orders placed Nov 15-Dec 24 qualify for extended returns until Jan 31.
8. Non-Returnable Items
❌ Swimwear & intimates (hygiene reasons)
❌ Customized/personalized products
❌ Items without proof of purchase
9. Policy Updates
Current version always available at:
nataliagrond.com/returns-policy